For engineering and building maintenance firms, the real cost of a missed call isn’t just a frustrated client. At times, it can lead to potential damages, regulatory fines, and safety risks. What solves missed call problems is a 24-hour live answering service.

ServiceNow reported that 92% of Canadians demand quick, real-time support and 53% expect round-the-clock availability.

This means the demand for real-time service is high, and having agents available at all hours signals to your clients that they can always rely on your business.

A 24-hour live answering service is more than just a call centre taking in calls and queries. It’s also a frontline defender against operational risks:

Emergency escalation with precision

When an HVAC malfunctions or a boiler breaks down outside regular work hours, live operators become a key part of the response team. They don’t just pass critical messages but immediately notify the company’s on-call team for a rapid response that minimizes damages and prevents escalation. This makes always-live emergency line services the backbone of seamless coordination. With rapid response, repairs are accelerated and safely carried out, even in the harshest conditions.

Proactive management of routine inquiries

An always-live answering service takes routine calls, like service updates and inspection scheduling, as they come. By overseeing these non-emergency calls in real time, live agents prevent backlogs for more cohesive and smoother day-to-day operations. For both property managers and engineers, this means faster resolutions and reduced risks of compliance issues.

Omnichannel support for uninterrupted communication

Sometimes a client or a tenant can only send a quick SMS during an emergency. A live answering service with omnichannel capabilities can still capture that critical text message to assess and handle the situation promptly. Live, round-the-clock agents ensure that a message—whether by phone, text, email, or social media—is treated with equal urgency and importance. They can manage incoming requests from any channel, dispatching information without delay.

The role of bilingual support in 24-hour live answering services

Effective communication in Canada means speaking the client’s language—literally. A day-in, day-out answering service with bilingual operations isn’t just about translations but about clarity during high-pressure situations.

Fluent communication prevents costly missteps

Having live operators who are fluent in English and French minimizes any major setbacks caused by miscommunication. Imagine a tenant reporting a gas leak in French, but the operator on the other end of the line only speaks English. Miscommunication in such situations can be life-threatening. Bilingual live agents make sure that the right message is relayed clearly and accurately. They can also extract critical information with minimal confusion.

Personalized service elevates customer trust

The fastest way to build trust is by making people feel understood. When a client or tenant reaches out to someone who can fluently communicate in English, French, or both, it creates a sense of reliability and respect. During high-stress moments, they become far more at ease when there’s no language barrier. This immediate comfort not only speeds up the resolution process but also leaves a positive impression on the caller. Long after the issue is fixed, they’ll still remember the agent’s skill and kindness.

A 24-hour live answering service’s real strength is its ability to maintain seamless operations and safeguard business continuity. Providing round-the-clock service ensures that even short delays in response are unlikely. When communication lines remain open and responsive, companies are better equipped to maintain a standard of service that clients can depend on.

On Call Centre can help your business uphold these standards. Contact us now to learn more.