While there are numerous benefits of partnering with an answering service provider, today we’ll focus on three. Furthermore, we’ll focus on the benefits that our organization, On Call Centre, offers to businesses.
#1. Customization. At On Call Centre we recognize that every business is unique. Every business has unique goals and unique customers. While we have been offering inbound answering services and inbound call centre services for 49 years, which means we have years of experience to draw from when we blueprint your services, we continue to recognize that customization to your needs is what ensures a successful implementation and long-term relationship.
#2. People. We employ professional, career-minded Customer Service Representatives. Our people are not answering phones until their dream jobs comes along; our Customer Service Representatives are in their dream jobs today. They enjoy talking with people. They enjoy being helpful. If they are answering your customers’ calls between 12:00 am and 8:00 am, it’s because that’s when they like to work.
#3. Budget. Our customers appreciate knowing exactly how much they will pay each month for their inbound telephone answering service or inbound call center service. As part of developing the customized service offering, we tell you how much the service will cost on a monthly basis. No surprises.
At On Call Centre, we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 49 years.