Reading the blog article, “Believe, Growth and Sustainability – My Perspective on the 2014 UK Customer Experience Awards,” in Customer Experience Magazine got me thinking about sustainability. Specifically, the article got me thinking about achieving sustainable, exceptional customer experiences through an inbound telephone answering service.
Many small businesses outsource their answering service requirements because they not only need a reliable answering service company; they need professionals who can sustain delivering exceptional customer experiences.
Here are just a few ways that On Call Centre’s professional answering service and inbound call centre service deliver sustainable exceptional customer experiences on behalf of their clients.
- We promise that a “live” person answers every telephone call. No voice mail.
- We promise that the customer service representative who speaks with your customers is fluently French-English bilingual.
- We promise to answer the phone 24 hours a day, 7 days a week, 365 days a year—sometimes 366.
We’ve been sustaining these promises for over 40 years to our clients serving Ottawa, Montreal and Toronto (Canada).
Our telephone answering service delivers sustainable, exceptional customer experiences. If you need a professional telephone answering service or professional inbound call centre service, we invite you talk with us: On Call Centre.
NOTE: The article mentioned at the beginning of this article is no longer available online.