Being on the front lines can be difficult. I was reminded of this as I read the recent article in Connections Magazine entitled, Improving Your Mental Game: Tips for Working Through Difficult Calls.

At On Call Centre , we are proud of our 47-year heritage answering our clients’ incoming customer calls. We are successful because we employ career-minded Customer Service Representatives. You may be asking yourself, “What does” career-minded Customer Service Representative” mean in the inbound telephone answering services and inbound call center answering services business?” An entirely different skill set is needed to answer inbound calls than to place outbound calls, and the article mentioned above nails it.

At On Call Centre, our professional Customer Service Representatives are highly skilled in the soft skills of customer service.

• We are prepared . We know our clients’ businesses. We are fluently French/English bilingual so we converse in the language the customer is most comfortable, which is very important when receiving calls from Ottawa, Montreal, Toronto —and all over Canada .
• We listen. A key soft skill is the ability to listen to the person on the other end of the phone line. Our Customer Service Representatives listen, ask questions and ensure they are clear as to the reason the customer called.
• We are respectful. Career-minded Customer Service Representatives are in the answering service business and call center service business because they genuinely like people and enjoy talking to people. This professional Customer Service Representative is the one that is delivering an exceptional customer experience and ensuring your customers are loyal to you—and those are the only Customer Service Representatives that On Call Centre has the pleasure to employ.

We deliver exceptional customer service 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for 47 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.

If you’d like to read the Connections Magazine article, here it is: Improving Your Mental Game: Tips for Working Through Difficult Calls.