There is one major difference between an inbound call center service and an outbound call center service: customer service.
Professionals who answer phone calls are trained in customer service; whereas, those trained in outbound phone calls are generally trained in sales.
At On Call Centre we offer inbound call center services and telephone answering services. We hire career-minded Customer Service Representatives—individuals who are passionate about their jobs and have years of experience. Our Customer Service Representatives’ customer service skills are honed. They understand how to put your customers at ease and how to ask the best answers to understand how best to be of help—on your behalf.
We also hire fluently bilingual Customer Service Representatives . This ensures that when your customers call, your customers can seek help in the language of their choice.
Considering working with a professional telephone answering services or professional inbound call center services ? We would like to put our inbound, career-minded, fluently bilingual Customer Service Representatives to work for you. We’ve been providing answering services and call center services to our clients serving Ottawa, Montreal and Toronto for 46 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.
The post Putting Career-minded Customer Service Reps to Work for You appeared first on On Call Centre.
Virtual Receptionist: Your Frontline of Professional Interaction
A live virtual receptionist service offers a professional and efficient first impression while you focus on your core operations. Learn how in this blog.
Regional Excellence: Tailored Answering Services Across Canada
Do you want your customers to have consistent, positive experiences in all your business locations? Provide excellence nationwide with bilingual phone answering services.
Bridging Language Barriers: The Power of Bilingual Answering Services
Discover how bilingual call centre agents can provide you with linguistic flexibility to expand market reach and boost customer experience.
Technology as an Ally: Assessing Call Centre Tech Advancements
Call centre technology is changing the way agents solve customer concerns. Learn about the most common tools and their impact on customer service.
Beyond Borders: Cultural Alignment and Global Connectivity
Cultural alignment requires understanding various cultures and respecting cultural differences. This blog discusses methods to achieve it.