A recent article by callcentre.co.uk, “Are You Providing the Best Customer Experience?” explains the importance of delivering exceptional customer experiences. Just one of the benefits is increased customer satisfaction which leads to brand loyalty.
At On Call Centre we work with each of our clients to understand their goals. The result is a blueprint for answering services or call centre services that achieves their unique needs. There are a few pillars to our answering services and call centre services that every client can leverage in the pursuit of delivering exceptional customer service.
- Every call is answering by a customer service representative. That’s right. No voice mail.
- Every customer service representative is fluently bilingual so that our clients’ customers can converse in the language of their choice.
- We answer our clients’ customers’ calls 24 hours a day, 7 days a week, 365 days a year.
So, if your company is looking to build brand loyalty, you should consider a professional telephone answering service or professional inbound call centre service, we invite you talk with us: On Call Centre. We’ve been providing answering services and call centre services to our clients serving Ottawa, Montreal and Toronto for 45 years. We’ll answer your call: 613-238-3262 or Toll Free 1-866-323-3344.
[The article mentioned in this post is no longer available online.]