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Today’s customers expect that they can reach your business 24 hours a day, 7 days a week, 365 days a year. How can you offer that service if you’re a small business? How can you cost-effectively offer that service if you are the manager of a customer support department?

At On Call Centre, we provide 24x7x365 answering services and inbound call center services . Our professional Customer Service Representatives answer every single one of your customers’ calls—no voice mail. We’ve been doing this for 47 years and our clients garner benefits because their business is accessible around-the-clock.

  • Customer Satisfaction: When customers need to reach our clients’ businesses outside of regular business hours, they are pleasantly surprised when a Customer Service Representative with a beating heart answers their calls—no voice mail; no voice mail tag. The outcome is satisfied customers and repeat business.
  • Brand Reputation: Good news travels when customers are happy customers. The outcome is a positive brand reputation and new business from referrals.

Try our professional inbound phone answering service or inbound call centre service —not only do we provide 24x7x365 service, we employ fluently bilingual French-English Customer Service Representatives.

We’ve been providing tailored answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for 47 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.

On Call Centre Earns CAM-X Award for Excellence

On Call Centre Earns National Industry Award for Call Management Excellence   On Call Centre attended the annual convention for the Canadian Call Management Association (CAM-X) in Charlottetown PEI, October 2025, and received the Award [...]