For those of you serving customers located in Ottawa, Montreal, Toronto—or really anywhere in Canada—you are serving bilingual communities. Have you ever thought about the difference a “fluently” bilingual customer service representative can make in the strength of your customer’s overall experience?

Fluently bilingual customer service representatives understand more than just the words. They understand the meaning behind the words; they understand the cultural nuances. This difference is what creates exceptional customer experiences for both your English-speaking and French-speaking customers. With more than 40 years of providing telephone answering services and inbound call centre services under our belts, we have seen first-hand that offering customers the choice to speak in the language of their preference increases the customer’s experience leading to better engagement and repeat business.

Here’s why clients choose On Call Centre for their inbound telephone call answering services and call centre services:

  • Every single one of our customer service representatives are fluently French-English bilingual.
  • French-English fluency minimizes miscommunication.
  • Our award-winning team regularly receives recognition for exceeding high levels of customer from the Canadian Call Management Association (CAM-x) and the Association of TeleServices International, Inc. (ATSI).

Be sure to meet just a few of our highly qualified customer service representatives: Grace, Natalie and Lorraine.

Do you need a fluently bilingual telephone call answering service or inbound call centre service? Are you located in Ottawa, Toronto, Montreal or anywhere in Canada? Consider partnering with On Call Centre a telephone call answering service located in Ottawa and serving Canada.