Those of you serving customers located in Ottawa, Montreal, Toronto—or really anywhere in Canada—serve bilingual communities. Have you ever thought about the difference a fluently bilingual customer service representative can make to your overall customer experience?

Fluently bilingual customer service representatives know more than just how to speak two languages: they understand the deeper meaning behind the words as well as cultural nuances. This difference is what creates exceptional customer experiences for both your English-speaking and French-speaking customers. With more than 40 years of providing telephone answering services and inbound call centre services, we have seen first hand that giving customers the chance to speak in the language of their choice improves their experience, leading to better engagement and repeat business.

There are a few reasons why clients choose On Call Centre for their inbound call centre services:

  • Every one of our customer service representatives is fluently French–English bilingual.
  • French–English fluency minimizes miscommunication.
  • Our award-winning team regularly receives recognition for exceeding high levels of customer from the Canadian Call Management Association (CAM-x) and the Association of TeleServices International, Inc. (ATSI).

Meet a couple of our highly-qualified customer service representatives: Natalie and Lorraine.

Do you need a fluently bilingual telephone call answering service? Are you located in Ottawa, Toronto, Montreal, or anywhere else in Canada? Partner with On Call Centre, a telephone call answering service located in Ottawa and serving all of Canada.