If there’s one thing that’s indispensable in engineering and building maintenance, it’s reliability. When unexpected issues occur or systems fail, a prompt response is critical. That’s where call answer services come in. They ensure urgent maintenance requests, system alerts, and emergency repairs are handled the moment they come in.

For property managers, this means that tenant concerns are addressed without delay. For engineers, it means that critical issues are escalated before they become bigger problems.

With the growing demands in the Canadian property management industry, having a reliable, bilingual communication solution is key to keeping everything running smoothly and clients satisfied.

According to Grand View Research, Canada’s engineering service market pulled in $120.3 million in revenue for 2024. Meanwhile, the property management sector is set to hit $9.8 billion by the end of 2025, based on IBISWorld projections. These numbers reflect industry growth, and with that comes the clear demand for quick, reliable customer support. Here’s how call answering services help firms keep their operations running smoothly:

24/7 emergency response

For both these industries, emergencies can be disastrous. A burst pipe in a commercial building in the middle of the night can cause thousands of dollars in damage within minutes. An HVAC failure during winter can cause regulatory fines and health problems. A round-the-clock call answer service captures these emergency calls immediately, triages the situation, and dispatches help without delay. This immediate prioritization minimizes life-safety risks and property-damaging occurrences.

Omnichannel setup

Maintenance issues aren’t always reported by phone. A tenant may send a photo of a damaged pipe via email, or a maintenance request may be submitted through a mobile app.

Having omnichannel capabilities as part of your call answering service ensures that no matter how the request is submitted, it gets logged, assessed, and responded to in real time. With this cross-platform visibility, your call agent can instantly access all communication threads and route the request to the right personnel.

Virtual receptionist services

Engineering firms and property management teams often juggle dozens of moving parts, from tenant requests to contractor coordination. Having a virtual receptionist assists your internal team by handling calls after normal business hours. Beyond simple call handling, your virtual receptionist can forward critical calls directly to on-call engineers or book and send out appointment reminders to building tenants for their next inspection.

The added value of bilingual support

Having a bilingual call answer service in Ontario and other parts of Canada significantly reduces delayed service and dissatisfied clients. There’s nothing worse than an overwhelmed caller relaying an urgent issue in French while you struggle to understand anything beyond ‘hello.’

Providing both English and French options ensures that precise instructions and real-time updates are available to your diverse clients. This also lets your clients choose their preferred language, allowing them to communicate comfortably. Their fear of being misunderstood goes away, especially for French speakers who might hesitate to reach out for help due to language barriers.

When your callers can freely express what they need in their language, it guarantees that critical information is collected for faster resolutions.

A continuous, bilingual call answer service reinforces reliability and availability, which boosts customer satisfaction. Partner with an experienced and trusted call centre to ensure that your business provides these non-negotiables. On Call Centre doesn’t miss. Our 24/7 answering service meets industry standards and bridges language gaps. Our agents’ instant responses keep your operations running smoothly.

On Call Centre makes sure that time-sensitive issues are addressed as soon as they arise. Contact our team now for a more detailed solution.